Terms, Conditions, Privacy Policy
Payments and Terms
All major credit cards accepted: Visa, Mastercard, Discover, American Express. Payments are due upon receipt unless terms are discussed, approved and established. ACH payment and checks also accepted.Please contact customer service for more information on bulk orders and credit applications if required.
Refunds, Storage and Cancellation Policy
Due to the custom nature of our products, all sales are final with no refunds, credits or exchanges. If an order is cancelled during the production process, a cancellation fee will apply for goods made. If product is produced and order is cancelled during the production process, customer will be billed for the entire order amount with no exceptions. Credit card payments can be made up front to ensure orders are processed without delay. Prepaid label orders are non refundable. If product arrives damaged in any way, please discuss with an associate about submitting a claim or replacement procedures if the carrier deems product non useable. Pictures , documentation and damage evidence from the freight company and driver will be required without such documentation no claim can be submitted. No refunds, credits or exchanges on custom label bottled water due to custom nature of product. If product is tampered with, spoils in any way or is not properly stored in cool dry conditions, Aqua Custom Label Bottling holds no responsibility and is not liable for any risk consumption may occur. If product is stored in direct sunlight, near heat or outside in non air conditioned environments, customer assumes all responsibility for spoiled goods and refund will not be applied. Once customer signs and receives product, they are responsible for handling and storage in proper condition. Refunds will not be given for spoiled product due to poor storage conditions. Customer is fully responsible for storage of their goods and are not eligible for refunds or credits on damaged items not claimed while receiving product or within a few days. If there is concern with product, product must be shipped back to shipper for inspection and assessment. Most orders have a production time of 14-21 business days not including weekends or holidays. Freight or UPS/Fedex shipping delays due to weather or any uncontrollable circumstances refunds will not be given if customer changes mind or missed event date. No refunds or credits on any unused products for special events. All sales are final.
Shipping Policy
Shipping and freight costs will be included in your quotes. If special requirements are needed to receive please ensure this is discussed during the quote process to ensure no additional fees are charged by the carriers during delivery for services that are not previously paid for or approved. If carriers impose additional fees if receiver asks for additional services during delivery without our approval, customer will be billed the difference. Please chat with an associate about your receiving needs (liftgate if no dock on site, driver assistance, inside delivery, limited access points, remote zones, appointments etc) to ensure the correct shipping cost is provided to you before hand. If product is received damaged and accepted as is, claim process will be voided. If distributor clients refuse shipment during an attempted delivery, any and all reconsignment charges and redelivery fees will be billed to the distributor. Shipping address changes after order has already shipped will also result in additional fee as per carrier charges and daily rates. Our customer service team can provide accurate shipping rates to avoid additional fees. Shippings quotes are typically valid for 14 business days and if daily rates change during time of shipment this will be discussed prior. If carrier attempts delivery and business refuses delivery, redelivery fees will apply. If address changes are made after the product has already shipped, reconsignment fees will apply. Additional fees can be avoided during the quote process. Please provide detailed information.
Labels and Artwork Approvals
Orders will not be produced until label art proofs are approved. No refunds or discounts will be offered if bottles are produced and an error is identified after you have already signed and approved a label proof. You can work closely with our graphics department to ensure your desired vision for your bottles is achieved. When viewing proofs, ensure all content, spelling and formatting is correct to ensure the best outcome. Pantone, PMS, CMYK and color matching available. To prevent color variations or errors, please provide color codes if possible. Our graphics department reviews all art carefully to ensure print quality and integrity.
Privacy Policy
Last updated: 9/1/2024
1. Introduction
Welcome to Aqua Custom Label Bottling, www.aquabottling.com. Your privacy is important to us. This Privacy Policy explains how Aqua Custom Label Bottling collects, uses, discloses, and safeguards your information when you visit our website www.aquabottling.com and use our services. By using the Site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following types of information:
We use your information for the following purposes:
We may share your information in the following situations:
You have the following rights regarding your personal information:
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Links
The Site may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any information.
8. Children's Privacy
The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on the Site and updating the "Last Updated" date at the top. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Aqua Custom Label Bottling
1083 FM 812, Building 4, Cedar Creek, TX 78612
info@aquabottling.com - 512-332-0850
All major credit cards accepted: Visa, Mastercard, Discover, American Express. Payments are due upon receipt unless terms are discussed, approved and established. ACH payment and checks also accepted.Please contact customer service for more information on bulk orders and credit applications if required.
Refunds, Storage and Cancellation Policy
Due to the custom nature of our products, all sales are final with no refunds, credits or exchanges. If an order is cancelled during the production process, a cancellation fee will apply for goods made. If product is produced and order is cancelled during the production process, customer will be billed for the entire order amount with no exceptions. Credit card payments can be made up front to ensure orders are processed without delay. Prepaid label orders are non refundable. If product arrives damaged in any way, please discuss with an associate about submitting a claim or replacement procedures if the carrier deems product non useable. Pictures , documentation and damage evidence from the freight company and driver will be required without such documentation no claim can be submitted. No refunds, credits or exchanges on custom label bottled water due to custom nature of product. If product is tampered with, spoils in any way or is not properly stored in cool dry conditions, Aqua Custom Label Bottling holds no responsibility and is not liable for any risk consumption may occur. If product is stored in direct sunlight, near heat or outside in non air conditioned environments, customer assumes all responsibility for spoiled goods and refund will not be applied. Once customer signs and receives product, they are responsible for handling and storage in proper condition. Refunds will not be given for spoiled product due to poor storage conditions. Customer is fully responsible for storage of their goods and are not eligible for refunds or credits on damaged items not claimed while receiving product or within a few days. If there is concern with product, product must be shipped back to shipper for inspection and assessment. Most orders have a production time of 14-21 business days not including weekends or holidays. Freight or UPS/Fedex shipping delays due to weather or any uncontrollable circumstances refunds will not be given if customer changes mind or missed event date. No refunds or credits on any unused products for special events. All sales are final.
Shipping Policy
Shipping and freight costs will be included in your quotes. If special requirements are needed to receive please ensure this is discussed during the quote process to ensure no additional fees are charged by the carriers during delivery for services that are not previously paid for or approved. If carriers impose additional fees if receiver asks for additional services during delivery without our approval, customer will be billed the difference. Please chat with an associate about your receiving needs (liftgate if no dock on site, driver assistance, inside delivery, limited access points, remote zones, appointments etc) to ensure the correct shipping cost is provided to you before hand. If product is received damaged and accepted as is, claim process will be voided. If distributor clients refuse shipment during an attempted delivery, any and all reconsignment charges and redelivery fees will be billed to the distributor. Shipping address changes after order has already shipped will also result in additional fee as per carrier charges and daily rates. Our customer service team can provide accurate shipping rates to avoid additional fees. Shippings quotes are typically valid for 14 business days and if daily rates change during time of shipment this will be discussed prior. If carrier attempts delivery and business refuses delivery, redelivery fees will apply. If address changes are made after the product has already shipped, reconsignment fees will apply. Additional fees can be avoided during the quote process. Please provide detailed information.
Labels and Artwork Approvals
Orders will not be produced until label art proofs are approved. No refunds or discounts will be offered if bottles are produced and an error is identified after you have already signed and approved a label proof. You can work closely with our graphics department to ensure your desired vision for your bottles is achieved. When viewing proofs, ensure all content, spelling and formatting is correct to ensure the best outcome. Pantone, PMS, CMYK and color matching available. To prevent color variations or errors, please provide color codes if possible. Our graphics department reviews all art carefully to ensure print quality and integrity.
Privacy Policy
Last updated: 9/1/2024
1. Introduction
Welcome to Aqua Custom Label Bottling, www.aquabottling.com. Your privacy is important to us. This Privacy Policy explains how Aqua Custom Label Bottling collects, uses, discloses, and safeguards your information when you visit our website www.aquabottling.com and use our services. By using the Site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following types of information:
- Personal Information: Name, email address, phone number, and other information you provide when you contact us or use our services.
- Usage Data: Information about your interactions with the Site, such as IP address, browser type, operating system, pages visited, and time spent on the Site.
- Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities and preferences. For more details, please refer to our Cookie Policy.
We use your information for the following purposes:
- To Provide and Improve Our Services: To ensure that the Site functions correctly and to enhance your user experience.
- To Communicate with You: To respond to your inquiries, send updates, and provide customer support.
- To Personalize Your Experience: To tailor content and advertisements to your preferences and interests.
- To Comply with Legal Obligations: To fulfill any legal or regulatory requirements.
We may share your information in the following situations:
- With Service Providers: We may share information with third-party service providers who assist us in operating the Site and delivering our services such as email marketing applications, sales channels, mail services, blogs etc.
- For Legal Reasons: We may disclose information if required to do so by law or in response to valid requests by public authorities.
You have the following rights regarding your personal information:
- Access and Correction: You can request access to, or correction of, your personal information.
- Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
- Cookies: You can manage your cookie preferences through your browser settings.
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Links
The Site may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any information.
8. Children's Privacy
The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on the Site and updating the "Last Updated" date at the top. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Aqua Custom Label Bottling
1083 FM 812, Building 4, Cedar Creek, TX 78612
info@aquabottling.com - 512-332-0850